PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.
Dear Customer,
Service Interruption Affecting Service(s):
PreDesign Weather
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
Dear Customer, ⚠️ Service Alert: We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible.
The following services are affected:
Live Components
We appreciate your patience and will provide updates once we have more information.
Status Update:
The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available.
Thank you for your understanding and patience.
The issue is under control.
Dear Customer,
Our team is investigating an issue on the following service(s):
SketchUp Add Location
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
Our team believes we have resolved an issue on the following service(s):
SketchUp Add Location
We are monitoring the system to ensure the service is now stable
Dear Customer,
Service Interruption Affecting Service(s):
SketchUp Add Location
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
Dear Customer,
Our team is investigating an issue on the following service(s):
SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
We are seeing partial recovery on SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse but are still experiencing issues. We continue to investigate and are working towards full service restoration.
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
A fix has been implemented and service has been restored, we continue to monitor to ensure there are no further interruptions
We sincerely apologize for the inconvenience caused.
Dear Customer,
Service Interruption Affecting Service(s):
SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse
Service is now fully restored. Thank you for your patience during this incident and we apologize for the inconvenience the service interruption caused.
We are experiencing intermittent login issues that may affect users. The team is working on a fix.
We have identified and implemented a fix and service is restored. Please accept our apologies for the inconvenience caused by this issue.
We are experiencing intermittent login issues that may affect users. The team is working on a fix.
A fix has been identified and deployed, but investigations remain ongoing as some login issues are still being experienced. We apologize for the inconvenience.
After further investigation and fix, service is now restored. Please try to log in again. We apologize for the inconvenience caused by this service interruption.
We are experiencing a re-occurrence of the issue with the SketchUp Store and are working with the relevant teams to restore service as quickly as possible. Please accept our apologies for any inconvenience.
Service has now been fully restored. We apologize for any inconvenience this caused.
Dear Customer,
We are experiencing an issue with the SketchUp Store and are working with the relevant teams to restore service as quickly as possible. Please accept our apologies for any inconvenience caused
When attempting to use Add Location with a blank model (no geometry) the search results will show a blank screen. A work around for this is to add some geometry before importing Add Location data. The issue is being investigated. We will update once the issue is resolved.
Dear Customer,
Service Interruption Affecting Service(s):
Add Location
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
We have detected an issue with the SketchUp Login - Rupali Test service. We are working on a fix with high priority.
We have resolved the latest detected problem with the SketchUp Login - Rupali Test service. We apologize for any inconvenience this may have caused.