Service Interruption on SketchUp Add Location Tile Download

Incident

Service Interruption on SketchUp Add Location Tile Download

Status: closed
Start:
End:
Duration: 1 hour 53 minutes
Affected Components:
SketchUp for Desktop SketchUp for Schools SketchUp for Mobile SketchUp for Web SketchUp Add Location Add Location Add Location SketchUp Add Location Tile Download Add Location Add Location
Update

We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.

Update

Issues with the tile downloads are intermittent

Update

Investigating this with the map tile service

Update

We have taken steps to mitigate the issue, and performance is now back to 100%

We will monitor for any further degradations.

Apologies for the service interruption.

Resolved

Map services continue to operate as expected