There will be a planned maintenance outage on Sat Nov 9th, 3:00–4:00 p.m. UTC. During this time, eCommerce will be unavailable and login services may be degraded for new logins. Thank you for your patience while we complete this mandatory maintenance effort.

The scheduled maintenance has been completed

Dear Customer,

Our team is investigating an issue on the following service(s):

SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse

We sincerely apologize for the service interruption and will provide further updates as soon as possible.

Dear Customer,

We are seeing partial recovery on SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse but are still experiencing issues. We continue to investigate and are working towards full service restoration.

We sincerely apologize for the service interruption and will provide further updates as soon as possible.

Dear Customer,

A fix has been implemented and service has been restored, we continue to monitor to ensure there are no further interruptions 

We sincerely apologize for the inconvenience caused.

Dear Customer,

Service Interruption Affecting Service(s):

SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse

Service is now fully restored. Thank you for your patience during this incident and we apologize for the inconvenience the service interruption caused.

We are experiencing intermittent login issues that may affect users. The team is working on a fix.

We have identified and implemented a fix and service is restored. Please accept our apologies for the inconvenience caused by this issue.

We are experiencing intermittent login issues that may affect users. The team is working on a fix.

A fix has been identified and deployed, but investigations remain ongoing as some login issues are still being experienced. We apologize for the inconvenience.

After further investigation and fix, service is now restored. Please try to log in again. We apologize for the inconvenience caused by this service interruption.

When attempting to use Add Location with a blank model (no geometry) the search results will show a blank screen. A work around for this is to add some geometry before importing Add Location data. The issue is being investigated. We will update once the issue is resolved.

Dear Customer,

Service Interruption Affecting Service(s):

Add Location

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.