Educational users are currently unable to log in to the Sefaira web application.

We are working on a fix and this should be resolved shortly.

Normal service is now restored

We are experiencing issues starting services and are currently investigating the issue.

Users will be seeing "503 Service Temporarily Unavailable" messages.

Investigation is ongoing

The issue is resolved, we will continue to monitor for further issues

All affected systems are working normally

Due to datacenter issues, multiple SketchUp services are currently affected.

This includes:
* Add Location
* PreDesign
* Sefaira

We are monitoring the situation closely and will take any mitigating action possible.

Apologies for the inconvenience.

The Map tile service is currently being migrated to an alternative datacenter to resolve this issue, and we expect to see service improvement shortly.

The issue is now resolved with PreDesign and Sefaira.
Add Location importing site context is however still affected.

Add Location tiles are now working again.

We are going to perform a database upgrade on Sefaira.

This will require some downtime where the web application will be unavailable, although the SketchUp and Revit plugins will still work (without being able to “upload to Sefaira”)

Planned Maintenance Affecting Service(s): Sefaira Web

Please be advised that the previously notified Planned Maintenance has been completed successfully.

There will be a planned maintenance outage on Sat Nov 9th, 3:00–4:00 p.m. UTC. During this time, eCommerce will be unavailable and login services may be degraded for new logins. Thank you for your patience while we complete this mandatory maintenance effort.

The scheduled maintenance has been completed

We are experiencing intermittent login issues that may affect users. The team is working on a fix.

A fix has been identified and deployed, but investigations remain ongoing as some login issues are still being experienced. We apologize for the inconvenience.

After further investigation and fix, service is now restored. Please try to log in again. We apologize for the inconvenience caused by this service interruption.