SketchUp for Mobile
We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.
Issues with the tile downloads are intermittent
Investigating this with the map tile service
We have taken steps to mitigate the issue, and performance is now back to 100%
We will monitor for any further degradations.
Apologies for the service interruption.
Map services continue to operate as expected
Dear Customer, ⚠️ Service Alert: We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible.
The following services are affected:
Live Components
We appreciate your patience and will provide updates once we have more information.
Status Update:
The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available.
Thank you for your understanding and patience.
The issue is under control.
Dear Customer,
Our team is investigating an issue on the following service(s):
SketchUp Add Location
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
Our team believes we have resolved an issue on the following service(s):
SketchUp Add Location
We are monitoring the system to ensure the service is now stable
Dear Customer,
Service Interruption Affecting Service(s):
SketchUp Add Location
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
There will be a planned maintenance outage on Sat Nov 9th, 3:00–4:00 p.m. UTC. During this time, eCommerce will be unavailable and login services may be degraded for new logins. Thank you for your patience while we complete this mandatory maintenance effort.
The scheduled maintenance has been completed
We are experiencing intermittent login issues that may affect users. The team is working on a fix.
A fix has been identified and deployed, but investigations remain ongoing as some login issues are still being experienced. We apologize for the inconvenience.
After further investigation and fix, service is now restored. Please try to log in again. We apologize for the inconvenience caused by this service interruption.