We are experiencing a disruption to our collaboration services. It appears to be related to an incident with the underlying AWS services. We are monitoring the situation.

Dear Customer,

Service Interruption Affecting Service(s):

Enable Sharing Page, Contacts Service, Share Settings Service, Comments Read/Unread Service, User Colors Service, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog

The incident with AWS services has been addressed and reported to be improving. Our own monitoring confirms that traffic returned to normal around 23:05 UTC.

Thank you for your patience during this incident.

Service Interruption Affecting Service(s):

Share Settings Service

There was an incident which prevented SketchUp models from being shared or accessed.

Service Interruption Affecting Service(s):

Share Settings Service

Our team has determined that the previously reported issue is now resolved. Thank you for your patience during this incident.  We will continue to investigate the root cause to prevent any reoccurrence.