Degraded Collaboration Services

Incident

Degraded Collaboration Services

Status: closed
Start:
End:
Duration: 1 hour 36 minutes
Affected Components:
SketchUp Collaboration Enable Sharing Page Contacts Service Share Settings Service Comments Read/Unread Service User Colors Service Standalone Link Sharing Dialog Join Contacts Page Request Access Page Link Sharing Dialog
Update

We are experiencing a disruption to our collaboration services. It appears to be related to an incident with the underlying AWS services. We are monitoring the situation.

Resolved

Dear Customer,


Service Interruption Affecting Service(s):

Enable Sharing Page, Contacts Service, Share Settings Service, Comments Read/Unread Service, User Colors Service, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog


The incident with AWS services has been addressed and reported to be improving. Our own monitoring confirms that traffic returned to normal around 23:05 UTC.


Thank you for your patience during this incident.