Add Location
We are experiencing issues starting services and are currently investigating the issue.
Users will be seeing "503 Service Temporarily Unavailable" messages.
Investigation is ongoing
The issue is resolved, we will continue to monitor for further issues
All affected systems are working normally
Due to datacenter issues, multiple SketchUp services are currently affected.
This includes:
* Add Location
* PreDesign
* Sefaira
We are monitoring the situation closely and will take any mitigating action possible.
Apologies for the inconvenience.
The Map tile service is currently being migrated to an alternative datacenter to resolve this issue, and we expect to see service improvement shortly.
The issue is now resolved with PreDesign and Sefaira.
Add Location importing site context is however still affected.
Add Location tiles are now working again.
We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.
Issues with the tile downloads are intermittent
Investigating this with the map tile service
We have taken steps to mitigate the issue, and performance is now back to 100%
We will monitor for any further degradations.
Apologies for the service interruption.
Map services continue to operate as expected
Dear Customer,
Our team is investigating an issue on the following service(s):
SketchUp Add Location
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
Our team believes we have resolved an issue on the following service(s):
SketchUp Add Location
We are monitoring the system to ensure the service is now stable
Dear Customer,
Service Interruption Affecting Service(s):
SketchUp Add Location
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
There will be a planned maintenance outage on Sat Nov 9th, 3:00–4:00 p.m. UTC. During this time, eCommerce will be unavailable and login services may be degraded for new logins. Thank you for your patience while we complete this mandatory maintenance effort.
The scheduled maintenance has been completed
Dear Customer,
Our team is investigating an issue on the following service(s):
SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
We are seeing partial recovery on SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse but are still experiencing issues. We continue to investigate and are working towards full service restoration.
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
Dear Customer,
A fix has been implemented and service has been restored, we continue to monitor to ensure there are no further interruptions
We sincerely apologize for the inconvenience caused.
Dear Customer,
Service Interruption Affecting Service(s):
SketchUp for Web, SketchUp 3D Warehouse, SketchUp Extension Warehouse
Service is now fully restored. Thank you for your patience during this incident and we apologize for the inconvenience the service interruption caused.
We are experiencing intermittent login issues that may affect users. The team is working on a fix.
A fix has been identified and deployed, but investigations remain ongoing as some login issues are still being experienced. We apologize for the inconvenience.
After further investigation and fix, service is now restored. Please try to log in again. We apologize for the inconvenience caused by this service interruption.