Add location and PreDesign address search failures

Incident Report for SketchUp

Resolved

This incident has been resolved.

Posted Jan 30, 2023 - 07:49 MST

Update

The incident is now resolved and address search functionality is restored

Posted Jan 30, 2023 - 07:48 MST

Update

We are continuing to investigate this issue.

Posted Jan 30, 2023 - 03:07 MST

Investigating

We have intermittent failures an address search services. The team responsible is currently investigating.

Tile import in Add location is still functional, and gelocation can be set by entering a latitude,longitude in the location search box

Posted Jan 30, 2023 - 03:07 MST

This incident affected: SketchUp Add Location (SketchUp Add Location Service) and SketchUp PreDesign (Maps).