tag:status.sketchup.com,2005:/historySketchUp Status - Incident History2024-03-27T20:52:25-06:00SketchUptag:status.sketchup.com,2005:Incident/199855042024-02-14T13:25:31-07:002024-02-14T13:25:31-07:003D Warehouse Outage<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:25</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:12</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:42</var> MST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.sketchup.com,2005:Incident/195002932024-01-06T00:30:07-07:002024-01-06T00:30:07-07:00Trimble Connect Maintenance<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:35</var> MST</small><br><strong>Scheduled</strong> - Trimble Connect Maintenance, During this time, all Connect services are inoperational.</p>tag:status.sketchup.com,2005:Incident/194282692023-12-18T00:23:49-07:002023-12-18T00:23:50-07:00Sefaira Database upgrade<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>00:23</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>00:18</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>20:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>07:31</var> MST</small><br><strong>Scheduled</strong> - We will be upgrading the Sefaira database during this time.<br /><br />This means that the sefaira web application will not be available.<br />SketchUp extension and Revit plugin will still operate for analyses, but uploading a model to Sefaira will not be possible.<br /><br />Sorry for the inconvenience.</p>tag:status.sketchup.com,2005:Incident/187819872023-10-16T07:25:40-06:002023-10-16T07:25:40-06:00SketchUp Entitlements<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>07:25</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>07:25</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:31</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:30</var> MDT</small><br><strong>Monitoring</strong> - Likely issue that could have caused sign out problems was identified and we expect it to resolve the issue so we are monitoring it for another few hours.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:21</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:20</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where users are being signed out requiring them to sign in to use SketchUp more frequently than expected.</p>tag:status.sketchup.com,2005:Incident/182382342023-08-23T17:26:27-06:002023-08-23T17:26:27-06:003D Warehouse Maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:26</var> MDT</small><br><strong>Completed</strong> - Maintenance complete</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:30</var> MDT</small><br><strong>Scheduled</strong> - We will be conducting maintenance on 3D Warehouse on 8/23/2023 at 17:00 MDT for one hour.</p>tag:status.sketchup.com,2005:Incident/175731412023-06-14T03:00:00-06:002023-06-14T09:37:27-06:00Some users unable to load Sefaira web application or plugin<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>03:00</var> MDT</small><br><strong>Resolved</strong> - A system update caused issues for some users where they were unable to access the Sefaira web application or plugins.<br />We have rolled back to the previous release while we work on a long term solution.<br />Sorry for the inconvenience</p>tag:status.sketchup.com,2005:Incident/167103032023-04-02T09:30:02-06:002023-04-02T09:30:02-06:00SketchUp Enterprise Classic license and Ecommerce server maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>09:17</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.sketchup.com,2005:Incident/159727572023-01-30T07:49:27-07:002023-01-30T07:49:27-07:00Add location and PreDesign address search failures<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:49</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:48</var> MST</small><br><strong>Update</strong> - The incident is now resolved and address search functionality is restored</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:07</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:07</var> MST</small><br><strong>Investigating</strong> - We have intermittent failures an address search services. The team responsible is currently investigating.<br /><br />Tile import in Add location is still functional, and gelocation can be set by entering a latitude,longitude in the location search box</p>tag:status.sketchup.com,2005:Incident/155791982022-12-19T08:46:58-07:002022-12-19T08:46:58-07:00SketchUp Web Application outage<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>08:46</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>08:34</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>08:20</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.sketchup.com,2005:Incident/150932972022-12-13T10:55:19-07:002022-12-13T10:55:19-07:00SketchUp Licensing Service<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:55</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:52</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:51</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:16</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sketchup.com,2005:Incident/141226952022-12-01T18:10:31-07:002022-12-01T18:10:31-07:00SketchUp Licensing Service<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>18:10</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>18:09</var> MST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:16</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:15</var> MST</small><br><strong>Scheduled</strong> - Please be advised we will be performing maintenance on our classic enterprise license server December 1st 4PM MST. Once maintenance is completed we will update the status. During this time if your license isn't checked out it will fail to checkout. Checked out licenses will not be affected. This will not affect subscription-based licensing. Please reach out to support if you have any questions.</p>tag:status.sketchup.com,2005:Incident/139660922022-12-01T17:01:53-07:002022-12-01T17:01:53-07:00SketchUp Licensing Service<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:11</var> MST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:37</var> MST</small><br><strong>Scheduled</strong> - Please be advised we will be performing maintenance on our classic enterprise license server December 1st 4PM MST. Maintenance is expected to be completed within an hour. During that time if your license isn't checked out it will fail to checkout. Checked out licenses will not be affected. This will not affect subscription-based licensing. Please reach out to support if you have any questions.</p>tag:status.sketchup.com,2005:Incident/115417012022-10-07T09:15:35-06:002022-10-07T09:15:35-06:00Login<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:15</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:14</var> MDT</small><br><strong>Update</strong> - Service degradation with login has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>17:11</var> MDT</small><br><strong>Update</strong> - We are continuing the investigation of this issue and will update when performance is back to normal.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:45</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:28</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:30</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:09</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:45</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> MDT</small><br><strong>Investigating</strong> - We are experiencing service degradation with login. If you have issues logging in, please reach out to SketchUp support.</p>tag:status.sketchup.com,2005:Incident/113021702022-09-28T15:24:29-06:002022-09-28T15:24:29-06:00Issue with Login<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:24</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:06</var> MDT</small><br><strong>Update</strong> - Root cause has been identified and we expect improvements over the next two hours.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:12</var> MDT</small><br><strong>Update</strong> - There are known issues with 3rd party providers that we are monitoring and that are affecting our services.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:02</var> MDT</small><br><strong>Update</strong> - There are known issues with 3rd party providers that we are monitoring and that are affecting our services.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:11</var> MDT</small><br><strong>Identified</strong> - There are known issues with 3rd party providers that we are monitoring and that are affecting our services.</p>tag:status.sketchup.com,2005:Incident/109019002022-08-24T13:02:19-06:002022-08-24T13:04:11-06:00Trimble Identity outage affecting SketchUp for Web<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:02</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved. Outage was due to an AWS outage from 11:05am MDT to 11:41 am MDT.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:55</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:52</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:45</var> MDT</small><br><strong>Monitoring</strong> - The service has returned to an operational state. We greatly apologize for this inconvenience. The team will continue to monitor to ensure stability.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:39</var> MDT</small><br><strong>Identified</strong> - The team has identified that this is a third party issue and it is being addressed with utmost priority. It affects new logins to SketchUp clients including 3D Warehouse but not existing logins.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:18</var> MDT</small><br><strong>Investigating</strong> - The team is currently investigating this issue and we will provide regular updates as new information is available. This outage may also affect SketchUp for Desktop client login and 3D Warehouse client login.</p>tag:status.sketchup.com,2005:Incident/109006592022-08-23T06:30:00-06:002022-08-24T08:13:01-06:00Sefaira Daylighting analyses failed to complete<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:30</var> MDT</small><br><strong>Resolved</strong> - System mis-configuration caused our Sefaira daylight analysis services to time out for 25 minutes between 13:40 UTC and 14:05 UTC<br />We have identified the cause and are rolling out a fix.</p>tag:status.sketchup.com,2005:Incident/102845692022-06-27T00:30:32-06:002022-06-27T00:30:32-06:00Trimble Connect<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>00:30</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>22:30</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:44</var> MDT</small><br><strong>Scheduled</strong> - There will be a planned outage for Trimble Connect on both June 25 and 26 from 5:30-7:30 am UTC. During that time, you will not be able to save or export files using Trimble Connect in SketchUp. We apologize for any inconvenience</p>tag:status.sketchup.com,2005:Incident/102845412022-06-26T00:30:28-06:002022-06-26T00:30:28-06:00Trimble Connect<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>00:30</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>22:30</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:43</var> MDT</small><br><strong>Scheduled</strong> - There will be a planned outage for Trimble Connect on both June 25 and 26 from 5:30-7:30 am UTC. During that time, you will not be able to save or export files using Trimble Connect in SketchUp. We apologize for any inconvenience</p>tag:status.sketchup.com,2005:Incident/101387422022-06-03T03:30:18-06:002022-06-03T03:30:18-06:00SketchUp Add Location service CDN and DNS updates<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:30</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:01</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>02:32</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>02:31</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>02:25</var> MDT</small><br><strong>Scheduled</strong> - During maintenance you might experience service disruption</p>tag:status.sketchup.com,2005:Incident/98738552022-04-29T01:00:23-06:002022-04-29T09:57:09-06:00RDS Update<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>01:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>23:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>12:30</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time in order to perform upgrades. Apologies for the inconvenience.</p>tag:status.sketchup.com,2005:Incident/91529162022-01-24T12:15:47-07:002022-01-24T12:15:47-07:00SketchUp geolocation (add location) is degraded<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:15</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:57</var> MST</small><br><strong>Identified</strong> - Add location should be working now with the exception of address search function</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:01</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:25</var> MST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.sketchup.com,2005:Incident/91069232022-01-18T00:11:26-07:002022-01-18T00:11:26-07:00Login to SketchUp products is still affected. The problem has been identified and remediation is in progress.<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>00:11</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>20:08</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:09</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:27</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sketchup.com,2005:Incident/87817602021-12-07T19:50:02-07:002021-12-07T19:50:02-07:00SketchUp Trimble Connect Major Outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:50</var> MST</small><br><strong>Resolved</strong> - SketchUp Trimble Connect is back to operational.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:13</var> MST</small><br><strong>Monitoring</strong> - SketchUp Trimble Connect is now functional and files are visible now in SketchUp for Web. We will be monitoring this for the next 1 hr.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:10</var> MST</small><br><strong>Investigating</strong> - Major outage has occurred on Trimble Connect causing issues with opening files from Trimble Connect including recent files. The impact is likely seen by users of SketchUp for Web. Trimble teams are currently investigating the issue.</p>tag:status.sketchup.com,2005:Incident/84254702021-11-08T18:45:51-07:002021-11-08T18:45:51-07:00Outage on Add Location for users of "High Res (Nearmap)"<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:45</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:45</var> MST</small><br><strong>Update</strong> - Issue has been resolved and service is back to operational.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:14</var> MST</small><br><strong>Update</strong> - We are continuing to monitor the situation with Nearmap but unfortunately the service is still down.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> MST</small><br><strong>Monitoring</strong> - The issue has been identified as with the Nearmap provider and we are monitoring the situation.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:44</var> MST</small><br><strong>Investigating</strong> - A Nearmap outage is causing an outage for people using High Res (Nearmap) in Add Location.</p>tag:status.sketchup.com,2005:Incident/81759742021-10-07T10:39:50-06:002021-10-07T10:39:50-06:00SketchUp Entitlements is experience a partial outage affecting some customers<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> MDT</small><br><strong>Resolved</strong> - This issue with product access has been identified as a login problem. The resolution is to log out of the product and log back in to make sure there is a valid, active session.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:56</var> MDT</small><br><strong>Monitoring</strong> - We are currently monitoring the SketchUp Entitlements issue but it appears that logging out and logging back in resolves the issue.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:48</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>